Request for paid up letter

MENU Request for paid up letter A review of MTN by clarencedelease on 6 Feb 2018 Like Share Comment Report Supercharge Convert Request for paid up letter Good day I have call MTN-(011) ********** ,as i was under debt review and need a letter showing my account is paid in full,i was then told i have an outstanding balance which i paid immediately and email proof of payment . On Monday the 05.02.2017 i called MTN again an another email was sent to there legal department to issue the letter that my Account is paid up with the proof of payment. 24hours has passed (there turn around time on quires) and i have still received nothing. I was given a number to which i was told is "legal dep",i ended up speaking to a lady called Melanie whom said they do not deal with MTN. Then i called the first number again MTN-(011) ********** ''as we are not allow to contact the legal department ourselves,and got told we will follow up,but there ''nothing wee can do'' This is poor service Official private business reply Good day Clarence, Thank you for your post. Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels. Kindly be advised that the legal team has advised that the status on your account will be updated only once your payment of R369.95 reflects on the system. The payment has been escalated to our banking team with reference 1- ********** 2470 and we will provide feedback once the payment has been allocated, which should be in 2-48 hours. A paid up letter will also be provided to your by the legal team once the payment has been allocated and the account status is updated. We sincerely hope that the above is in order and that we are able to restore your faith in us. Kind Regards, Tshepo M MTN Complaints Management Team clarencedelease: privately Thanks for the reply. Outstanding payment was made last week already,so are you telling your payment receiving department(accounts) is slow with there service delivery and notifying the legal team.It seems like you internal process are slow either due to lack of customer service or poor management. I will raise this matter with the ombudsmen to ensure future customer's and my own matter get addressed in property managed time frame. Remember customer's don't want to hear how hard you tried,we only need results in a reasonable timeframe. Thanks