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Keenan G

1 reviews | Active since Oct 2017

11 Oct 2017, 09:34

REQUEST FOR MTN VPN APN

Two weeks ago I have requested the MTN VPN Apn to be activated on my SIM as recently all of my ports have been closed and my NAT being very strict. I can not connect to my camera's at home, play online games, and make Skype and WhatsApp calls; basically, almost everything that I do online I am getting timed out.

It is now 2 weeks later and this service has not been activated on my SIM. I have called 1555 and 808 more than 5 times these past two weeks, they all requested me to wait for 2 - 48 hours before it is activated and that the previous person that I requested it from didn't activate anything. EVERY CALL TAKES 30 - 45MIN OF MY TIME!!!

For the past week, I had to use a different service provider with prepaid bundles. All other service providers have open ports without requesting it, so I don't understand what is happening with MTN. I can't wait to be out of this contract.

0
Replies (2)
MTN South Africa
MTN South Africa's reply11 Oct 2017, 13:11
Official

Dear Keenan ,

Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.

As per our discussion earlier today. We have requested to load the MTNVPN on your number as requested.

Herewith is your reference number REQ:***.

I will touch base with you when the service has been loaded to guide you through the setup process.

Thank you,

Warm regards,

Willem Jnr Loots.

MTN Complaints Management Team

Best regards,

KG
Keenan G's update16 Oct 2017, 10:21
Reviewer Update
Good day Willem Jnr Loots I would like to enquire on the status of the loading of the MTNVPN on my SIM card as it's been 5 days since I have requested this. Kind Regards