FH
Faatimah H

1 reviews | Active since May 2015

18 May 2015, 20:42

Request for Itemized bill taking more than 2months

I request a itemised bill from Mtn on the 11th of March 2015 and IM STILL WAITING!!! I said it was urgent and no one cares!!!<br> <br> After more than 20 emails to customer service and them replying once in a while with sorry for the inconvenience we are looking into the matter I still have received NOTHING, not even an explanation as to why I cannot receive the bill which I have already paid for. I've tried calling the call centre and after waiting for 45 f'ing minutes the consultants told me the issue has been logged! That was the start of April?? Is ******s working on my issue? I tried calling the call centre again and every time the call just gets dropped! I went in to a branch and yet again the constant tells me I need to call the call centre. what call centre???<br> <br> Why the hell is it so damn hard to send me an itemised bill for MY account which I have already paid for. <br> <br> YOU CALL CENTRE IS WORTHLESS!!and your customer service (email) response is mainly a generic response or we will look into it and no one actually helps. YOUR SERVICE IS DISGUSTING!<br> How dare you think that your customers should be subjected to this poor level of service! <br> <br> I just want my damn Jan 2015 Itemized bill!!

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Replies (1)
MTN South Africa
MTN South Africa's reply19 May 2015, 10:53
Official
Hello faatimah87,

Thank you for your post.

Kindly accept our sincere apologies for the inconvenience caused. Please be advised that your query has been transferred to the relevant functional unit for resolution.

Warm regards
MTN Service Provider
REQ:***