REQUEST FOR ITEMISED BILLING - CELL NR: *** - MTN

<p>I was a Happy Altech Cellular client untill Mtn took over. Mtn started charging me additional fees on my bill every month. I reversed by debit order because of the high amount being deducted since MTN took over my contract. I even went so far to soft lock my phone before MTN took over. I have been trying to get an itemised bill out of MTN to see what excactly i have been charged for, but they keep on sending me a statement without detail of what i am being charged for. I have no problem paying if i know what i am paying for but i need an explanation on black and white of what my charges to my account is as i cannot see why i am being billed for anything extra, as my phone is softlocked. Please can i get some service as i am tired of trying to resolve this issue of getting an itemised bill and not just a normal statement which tells me nothing. This has been going on since May 2016 and i have had no joy from MTN's side regarding Customer Service and assistance. At this stage i will never recommend or upgrade MTN as far as i am concerned it is the worst service i have ever experienced. I cannot wrap my mind around the fact that nobody can know the difference between a statement and itemised billing? Please can someone just help me as i am feeling tired and helpless trying to resolve this matter- Thank you!!! - I feel that my contract was with Altech Auto Page and my contract should have remained the same when MTN took over as i have signed a contract with a specific agreeable amount to be deducted from my bankaccount. Nothing prepared me for additional costs and i cannot see that why this should becomve the clients concern when one company takes over another company and probles are left with the customer to solve on their own; Very Unhappy dissatisfied Customer!! I pray there is some kind of miracle feedback.</p>