CO
Carole O
1 reviews | Active since Aug 2015
18 Aug 2015, 00:09
Request for cancellation NOT adhered to
Ref nr ***.<br> <br> I have been trying to CANCEL my contract since April 2015.<br> I have submitted the required documents for CANCELLATION of my contract (2nrs) but got confirmation that the numbers have been changed to prepaid on 1 July. In addition I was billed for these nrs on 1 August.<br> <br> I have emigrated and have no need for these nrs. I want to end my business relationship with MTN and DON'T WANT A PREPAID acct. I want to CANCEL my account. I want my debit order stopped IMMEDIATELY and my money refunded.<br> <br> I also insist on an email from MTN confirming that the above has been done.
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MTN South Africa's replyOfficial
03 Sept 2015, 10:20Hello Carole Olivier,
Thank you for your post.
Apologies for the delayed response to your post. Both lines are on prepaid as you requested. There will be no further debits on your account. The debit done in July returned unsuccessful hence it was resent end August. Having said that, there are no credits due to you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabang
Thank you for your post.
Apologies for the delayed response to your post. Both lines are on prepaid as you requested. There will be no further debits on your account. The debit done in July returned unsuccessful hence it was resent end August. Having said that, there are no credits due to you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabang
MTN South Africa's reply03 Sept 2015, 10:20
Official
Hello Carole Olivier,
Thank you for your post.
Apologies for the delayed response to your post. Both lines are on prepaid as you requested. There will be no further debits on your account. The debit done in July returned unsuccessful hence it was resent end August. Having said that, there are no credits due to you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabang
Thank you for your post.
Apologies for the delayed response to your post. Both lines are on prepaid as you requested. There will be no further debits on your account. The debit done in July returned unsuccessful hence it was resent end August. Having said that, there are no credits due to you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabang