Request back all insurance monies paid aswell as cellphone taken for repairs

<p>I am disgusted with the service I am receiving from MTN, I have been with them for so many years and can’t believe one has to go through this. I have a CAT phone which is rated to take so much impact in order to break that did not even fall for higher than 1 meter off the ground about a year back, at end of last year the mic of the phone started giving in after which I sent it to MTN for repairs. Suddenly apparently MTN's insurance imaginarily changed to another company without me even knowing. Besides that, point my phone was handed in for repairs in October 2016 already with the exception that I have insurance and it will be repaired and returned to me. To date 14 February 2017 I still do not have my phone back (Yet I still paid from last year till now) with no phone. Now tell me who is going to pay me back, for these months with no phone to show? I have filled in forms twice already, I have sent numerous emails (with only a lame automatic response), I went into store, I have called the insurance numerous of time (With it said that I am 40th in the line and my call will be answered shortly, after which it is just eventually dropped, not by me but the other side). </p> <p> </p> <p>I would like to know if I cannot be assisted with the repair of my phone, please get someone to get into contact with me as I would like to get my phone back as well as all insurances paid over this past 10 years, if need be legally I will proceed. I do not have time for these money making tactics.</p>