REQ***

On 9/12/2015, I wrote a report regarding loss of airtime when swapping simcards, see REQ***.<br> On 11/12/2015 I received an Email response from MTN, namely Itumeleng, REQ***, in which I was assured that I would be contacted within 54 hours(excluding weekends) in order to address the problem reported on 9/12/2015. This would happen after escalation of the problem was to have taken place.<br> Needless to say, I have yet to receive a reply and refund of the airtime which 'disappeared' early in December 2015. Has escalation of the problem taken place?<br> Could someone please provide a reply which does not sound like a computer generated message and inform me what the current status of this problem is?