REQ*** I am disappointed

GOOD DAY

HOPE THIS FINDS YOU WELL

I AM WRITING THIS NOT IN GOOD SPIRITS, IT IS SAD THAT AS A LOYAL USER OF MTN I HAVE SUFFERED MY NUMBER BEING DEACTIVATED FOR NO REASON, AND JUST TO BE TOLD I DONT TOP UP REGULARLY,

I HAVE BEEN WITH MTN ON THE SAME NUMBER FROM 2003 TO DATE WHEN PEOPLE CHANGE GO UP AND DOWN CHANGING SERVICE PROVIDERS I STUCK UP WITH YOU COMPANY ALWAYS SAYING I AM SATISFIED EVEN WHEN IT WAS NOT ALWAYS ROSES, TODAY I GET TO BE TOLD THEY DEACTIVATED MY NUMBER JUST FOR THE FACT THAT I DONT BUY AIRTIME EVERY WEEK, IT IS NONSENSE AND I WILL NOT LET SLIDE I MADE MY PROFILES AND CAREER USING THIS NUMBER I CANT LET THIS BE COMPROMISED LIKE THIS, I WILL BE TAKING FUTHER ACTION AND REQUEST THAT THIS BE ESCALATED,

I BUY DATA EVERY WEEK FOR R100.00 AND I BUY AIRTIME FROM TIME TO TIME JUST ON THE 24/04/2026 WHEN I JUST TOPPED UP AIRTIME AND 7 DAYS DATA MY NUMBER IS BEING DEACTIVATED.

I ALSO WOULD LIKE MY BALANCE OF AIRTIME AND DATA TO REIMBURSED,

I AM CURRENTLY ON MTN AGAIN BUT I DO PROMISE TO LEAVE AND USE ANOTHER SERVICE PROVIDER ONE THAT WILL UNDERSTAND LOYALTY OF 25 YEARS AND YOU FAIL TO SEND A COMMUNICATION THAT FAILURE TO RECHARGE EVERY WEEK WILL RESULT TO YOUR NUMBER BEING TAKEN AS IF MY DATA IS NOT ENOUGH TO SHOW THAT I AM ACTIVE AND YOU GET MY MONEY EVERY WEEK FOR DATA YET I STILL NEED TO BUY AIRTIME BY FORCE, THIS BEHAVIUOR AND METHOD OF MAKING MONEY IS WRONG AND UNPROFESSIONAL, I USE THAT NUMBER ON MY LIFE AND CANT LET THIS SITUATION DESTROY MY CAREER, I WILL BE MAKING MORE COMPLAINTS AGAINST MTN AND MAKE SURE THIS DOES NOT HAPPEN AGAIN.

It is a bad experience to be treated like this after the years of loyalty.