1 reviews | Active since Mar 2009
REQ:*** - Dishonest Insurance Payout #***5
<p>8 days ago Ayanda told me to accept your apologies for the inconvenience I have experienced, she also advised that the matter has been escalated to the insurance supervisory team for urgent attention and lastly said I should rest assured, it is not your intention to displease me. She wanted me to believe you are keen to improve the disservice you have offered me so far. She was trying to restore my faith in MTN.</p> <p> </p> <p>8 days later, DOLOLO. No Ayanda, No feedback.</p> <p> </p> <p>? Are you going to send me another meaningless note?</p>
Good day Nangamso,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that our system shows that an insurance administrator called you on the 11th of October 2016 and you referred her to your daughter who was not available on her cell phone and land line number. The matter has been referred to the Insurance department to contact you again.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Good day Nangamso,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that our system shows that an insurance administrator called you on the 11th of October 2016 and you referred her to your daughter who was not available on her cell phone and land line number. The matter has been referred to the Insurance department to contact you again.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***