1 reviews | Active since Nov 2014
REQ: ***
I was with Autopage and was transferred to MTN.<br> <br> When I was with Autopage, I had a limit on my mobile wifi contract of R50 on my R140 bundle in order to prevent me getting any surprise bills. At the end of March I was hit with a huge bill from MTN.<br> <br> When queried this with MTN, I'm simply told that I am being charged for the data I used and won't be credited.<br> <br> When I had a limit with Autopage, I was soft blocked when I hit my limit and would receive an sms when I was on my limit. I was never informed that the limit had been deactivated and I didn't receive any notification that I had gone out of bundle.<br> <br> I demand that you credit me anything over R50 outside of my bundle!
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have looked at the billing charges regarding the billing please take note that the transfer from Autopage account to MTN has been done on the 18th of March. The billing for the March invoice is from 29-2-29 until 16-3-2015 this charges accumulated while with Autopage.
Please be advised that our bill limit function is no more active since 2012, the account for this line is on an open 2GB package, after the 2GB has been utilized any usage after that will be billed to the account. The account need to be monitored if you do not wish to migrate the line to Top up.
No migration charge for the Top up request. The migration can be done on the 16-4-2016 please make sure that all data are used up. The application will be send to you via customer care. Complete and send back to us with the ID copy attach.
You may call Autopage for online assistance ***
From our side no credit can be passed due to the usage while with Autopage before the transfer to MTN has been done.
You may request to change the line to 2GB Top Up to prevent this charges.
Kind Regards,
Alic
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have looked at the billing charges regarding the billing please take note that the transfer from Autopage account to MTN has been done on the 18th of March. The billing for the March invoice is from 29-2-29 until 16-3-2015 this charges accumulated while with Autopage.
Please be advised that our bill limit function is no more active since 2012, the account for this line is on an open 2GB package, after the 2GB has been utilized any usage after that will be billed to the account. The account need to be monitored if you do not wish to migrate the line to Top up.
No migration charge for the Top up request. The migration can be done on the 16-4-2016 please make sure that all data are used up. The application will be send to you via customer care. Complete and send back to us with the ID copy attach.
You may call Autopage for online assistance ***
From our side no credit can be passed due to the usage while with Autopage before the transfer to MTN has been done.
You may request to change the line to 2GB Top Up to prevent this charges.
Kind Regards,
Alic
Best regards,