REQ:*** still ongoing!

Please see your previous response to me below which was nearly a week ago.<br> <br> I categorically stated in writing to your Northgate branch, on your Facebook page and in a previous complaint on Hello Peter that I DO NOT want my mtn account credited. I want the funds paid directly into my bank account from where the funds were incorrectly removed by you!<br> <br> Yet still I wait for any indication as to when I will receive my full refund??!! How many complaints does one person need to make before this is resolved?? Is it the Ombudsman next???<br> <br> Hello kelliem,<br> <br> Dear Valued Customer,<br> Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.<br> <br> Kindly be advised that the matter have been urgently escalated to supervisory team for the credit of R6151.34 to be passed into your contract account and the amount that will be debited from your account is R1,007.00 on the 29/02/2016.<br> <br> warm regards<br> mike<br> REQ:***