PB
Phomello B
1 reviews | Active since Feb 2016
07 Mar 2016, 09:29
REQ:***
This is the response I got ,7 days have past and I have not heard anything from MTN regarding my issue.<br> <br> Just cancel the contract I dont even want the money back, Once again I state that I will NOT be liable for any penalty fees as I have been miss led with this contract. <br> <br> (We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. <br> <br> Kindly note that the matter has been referred to technical support team for investigation on the discounts that should be app**** on the package. Please allow a turnaround time of 7 working days. For a follow up on the ref # REQ:*** contact the customer care on 808 .<br> <br> Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.)<br> <br> Regards<br> Nompumelelo<br> REQ:***
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
08 Mar 2016, 10:46Hello Phomello123,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that discounts have been activated on the account and the adjustment should reflect on your next Invoice. Please note that we have sent a request to our billing team to adjust the account accordingly REQ:***, REQ:***.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that discounts have been activated on the account and the adjustment should reflect on your next Invoice. Please note that we have sent a request to our billing team to adjust the account accordingly REQ:***, REQ:***.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Best regards,
MTN South Africa's reply08 Mar 2016, 10:46
Official
Hello Phomello123,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that discounts have been activated on the account and the adjustment should reflect on your next Invoice. Please note that we have sent a request to our billing team to adjust the account accordingly REQ:***, REQ:***.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that discounts have been activated on the account and the adjustment should reflect on your next Invoice. Please note that we have sent a request to our billing team to adjust the account accordingly REQ:***, REQ:***.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Best regards,