WS
Wilma S
1 reviews | Active since Nov 2014
05 Feb 2016, 19:37
REQ:***
I placed a report on 11:23 Thu 28 Jan.<br> It is a week later. <br> I have not had any response/contact from MTN since they rep**** via Hellopeter on 14:04:21 Fri 29 Jan.<br> <br> 28/01 16:20 I had a missed call from ***. The next morning 29/01 9:39 I tried calling back and it tells me the number I dialed is incorrect.<br> <br> 03/02 I did have a call from *** but when I answered there was nothing on the other side.<br> When I phoned back it tells me the number I dialed is incorrect.
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MTN South Africa's replyOfficial
09 Feb 2016, 15:23Hello wilma3835,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our MTN Direct Team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our MTN Direct Team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Best regards,
MTN South Africa's reply09 Feb 2016, 15:23
Official
Hello wilma3835,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our MTN Direct Team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our MTN Direct Team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Best regards,