SN
Sonto N
1 reviews | Active since Sept 2014
11 Jan 2016, 08:04
REQ:***
I don't understand how my account can be handed over for being in arrears for 60 days when I never missed a payment, except for the months that you people were dragging your heels fixing my billing for which I need you to update on ITC as it was your fault now my credit score is further being jeopardised by incompetence. If my account has not been paid why haven't the lines being suspended or the legal department call me to inform me .Had I not app**** for financing my name would've been further dragged down , please investigate and get back to me. Since the incident changed to cash and pay as per statement way before month end.
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MTN South Africa's replyOfficial
11 Jan 2016, 16:18Hello Sontonene,
We are sorry for any inconvenience caused and for the delay with the matter being resolved.
We've perused your account and we see that your account was credited with R1425.10 including VAT on the 7th of October 2015.
The amount of R1128.17 has been carrying over every month since then as we've only been receiving payments for your current payments. The account was actually in arrears for 90 days at one point and time before we received your payments of R1100.00 & R1348.00.
We've perused the account further and we see that we've notified you via SMS & letters on numerous ocassions about the arrears.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for any inconvenience caused and for the delay with the matter being resolved.
We've perused your account and we see that your account was credited with R1425.10 including VAT on the 7th of October 2015.
The amount of R1128.17 has been carrying over every month since then as we've only been receiving payments for your current payments. The account was actually in arrears for 90 days at one point and time before we received your payments of R1100.00 & R1348.00.
We've perused the account further and we see that we've notified you via SMS & letters on numerous ocassions about the arrears.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply11 Jan 2016, 16:18
Official
Hello Sontonene,
We are sorry for any inconvenience caused and for the delay with the matter being resolved.
We've perused your account and we see that your account was credited with R1425.10 including VAT on the 7th of October 2015.
The amount of R1128.17 has been carrying over every month since then as we've only been receiving payments for your current payments. The account was actually in arrears for 90 days at one point and time before we received your payments of R1100.00 & R1348.00.
We've perused the account further and we see that we've notified you via SMS & letters on numerous ocassions about the arrears.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for any inconvenience caused and for the delay with the matter being resolved.
We've perused your account and we see that your account was credited with R1425.10 including VAT on the 7th of October 2015.
The amount of R1128.17 has been carrying over every month since then as we've only been receiving payments for your current payments. The account was actually in arrears for 90 days at one point and time before we received your payments of R1100.00 & R1348.00.
We've perused the account further and we see that we've notified you via SMS & letters on numerous ocassions about the arrears.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,