JN
Jenefer N
1 reviews | Active since Feb 2012
25 Jan 2016, 08:06
REQ:*** - still awaiting a call from MTN
I posted a complaint against MTN on the 6th Jan regarding an incident with their call centre. I had a response with the REQ:*** stating that someone would call me back. To date, I have not received a call from MTN. I need someone to call me to get this resolved before my account is debited at the end of this month!!!!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
25 Jan 2016, 13:12Hello Anon36053,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the Technical Support Team for further assistance reference number SMC/***.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the Technical Support Team for further assistance reference number SMC/***.
Kind Regards
Nompumelelo
REQ:***
MTN South Africa's reply25 Jan 2016, 13:12
Official
Hello Anon36053,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the Technical Support Team for further assistance reference number SMC/***.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the Technical Support Team for further assistance reference number SMC/***.
Kind Regards
Nompumelelo
REQ:***