1 reviews | Active since Mar 2009
REQ: *** - still waiting for my devices
Hi,<br> <br> I still haven't had any response on the complaint I wrote on Monday 4 January 2016.<br> Even though Nompumelelo answered my previous Hello Peter complaint to say that it has been escalated.<br> I have also emailed Joshua's managers: Tiny Tfele and Senlot Nkiwane, but have also not had any response from either of them.<br> I have sent an email to the Customer Services email address, but haven't heard anything from them either.<br> I have called the Customer Services line and according to the sales rep, the package is at the Midrand warehouse.<br> This is now becoming a major issue as my 3G card is no longer working so I have no way to connect to the internet in order to work from home.<br> If this isn't sorted today, I will be forced to take my business to another service provider as MTN the obviously doesn't want my business.<br> <br> Elzale<br>
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The matter has been escalated to MTN Direct senior management for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The matter has been escalated to MTN Direct senior management for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
