TZ
Thando Z
1 reviews | Active since Mar 2009
09 Nov 2015, 15:41
REQ:***
I contacted MTN on the 20th Oct to cancel the my contract under number ***, which was taken in 2012. To my suprise I was advised that a renewal was done in 2014 without my knowledge and as such cannot cancel the contract. With the assistance of Jabulile Ntshalintshali we logged a ***** case. Until today when I phoned to enquire, there has been no feedback from MTN. I was then told that the stamp on the ID and Affidavit were not clear (that was after 4 calls).<br> This is not acceptable to me when I have someone using a contract in my name and this to me seem like internal *****.<br> Please can I have an investigation on the matter and proper feedback.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
10 Nov 2015, 09:19Hello Thanda,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've perused the account and can confirm that our ***** Department could not use/validate the affidavit and the ID book copy.
Our ***** Department will require clear documentation (clear recent dated SAPS stamps). We can confirm that they will then cancel the upgrade done and refund the funds that have been debited.
Please send the documents to fax number *** and mark it attention Tim. We will then process it ASAP.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've perused the account and can confirm that our ***** Department could not use/validate the affidavit and the ID book copy.
Our ***** Department will require clear documentation (clear recent dated SAPS stamps). We can confirm that they will then cancel the upgrade done and refund the funds that have been debited.
Please send the documents to fax number *** and mark it attention Tim. We will then process it ASAP.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply10 Nov 2015, 09:19
Official
Hello Thanda,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've perused the account and can confirm that our ***** Department could not use/validate the affidavit and the ID book copy.
Our ***** Department will require clear documentation (clear recent dated SAPS stamps). We can confirm that they will then cancel the upgrade done and refund the funds that have been debited.
Please send the documents to fax number *** and mark it attention Tim. We will then process it ASAP.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've perused the account and can confirm that our ***** Department could not use/validate the affidavit and the ID book copy.
Our ***** Department will require clear documentation (clear recent dated SAPS stamps). We can confirm that they will then cancel the upgrade done and refund the funds that have been debited.
Please send the documents to fax number *** and mark it attention Tim. We will then process it ASAP.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,