REQ ***

On 16 October 2015 I wrote a complaint about MTN. On 23 October 2015, Thabelo from MTN responsed indicating that the upgrade has been cancelled the fee has been credited to the account. To date there has been no cancellation and no refund. My brother went into an MTN store and was told it was on the system to be cancelled in 30 days. WHY???<br> It appears that MTN comes onto Hellopeter and puts a false response to appear to the public that they are taking action when they are not and they should also deal with Velociti who is their 3rd party. I will go to whatever channel and Ombudsman to resolve this matter and frustration that has been experienced and make people aware of what has occurred regarding this matter!!!!