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MTN South Africa's replyOfficial
29 Sept 2015, 13:00Hello kabokago,
We are sorry for the inconvenience caused and for the breakdown in service.
We can confirm that Matshidiso escalated the matter promptly, however it is still pending. We've now spoken directly to one of the agents in our Sales Department to give you call and process the application over the phone.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for the inconvenience caused and for the breakdown in service.
We can confirm that Matshidiso escalated the matter promptly, however it is still pending. We've now spoken directly to one of the agents in our Sales Department to give you call and process the application over the phone.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply29 Sept 2015, 13:00
Official
Hello kabokago,
We are sorry for the inconvenience caused and for the breakdown in service.
We can confirm that Matshidiso escalated the matter promptly, however it is still pending. We've now spoken directly to one of the agents in our Sales Department to give you call and process the application over the phone.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for the inconvenience caused and for the breakdown in service.
We can confirm that Matshidiso escalated the matter promptly, however it is still pending. We've now spoken directly to one of the agents in our Sales Department to give you call and process the application over the phone.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,