HS
Henry S
1 reviews | Active since Feb 2010
12 Oct 2015, 11:05
REQ:***
After MTN said they will fix it nothing happend see below reply and still NOTHING<br> <br> Hello cmf826,<br> <br> Thank you for your post.<br> <br> We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.<br> <br> The package has been rectified. A request has been sent to our billing team to assist with the credits.<br> <br> We would like to assure you that we are actively working to improve our service levels.<br> <br> Regards<br> Veronica<br> REQ:***<br> <br> CUSTOMER'S FEEDBACK <br> Utterly Disgusted: Hi Veronica<br> the bill came in for the month of October and guess what, over charged, your billing team did nothing<br> the service ***** and to add insult to injury we found out my wife phone is one of a batch that was recalled due to its faults, and no one informed us, only when we went to an I store we found out, so now i wonder a faulty phone and an account you cant seem to fix. i would like MTN management to contact me or ill send a mail to Head office (Directors)
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Replies (2)
MTN South Africa's replyOfficial
14 Oct 2015, 12:19Hello cmf826,
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, kindly note that a credit has been passed on the MTN account and it will reflect on the invoice closing on the 20-10-2015.
Best regards
Mantoa
REQ:***
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, kindly note that a credit has been passed on the MTN account and it will reflect on the invoice closing on the 20-10-2015.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply14 Oct 2015, 12:19
Official
Hello cmf826,
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, kindly note that a credit has been passed on the MTN account and it will reflect on the invoice closing on the 20-10-2015.
Best regards
Mantoa
REQ:***
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, kindly note that a credit has been passed on the MTN account and it will reflect on the invoice closing on the 20-10-2015.
Best regards
Mantoa
REQ:***
Best regards,
HS
Henry S's updateReviewer Update
12 Dec 2016, 11:02Good day
Here we go again . Sins our last complaint it went ok for a month or 2 and then you started overcharging us agian. We had this befor that we got the contract special at R1299. Again you over charge the R1299 with R200. Even when my wife phoned the billing department and got a COMMITMENT that they will correct it, and after 3 months of fighting it still has not been Corrected. and this is now the second year we have been fighting about it. YOU PUT THE SPECIALS ON THAT R1299 TOP CONTRACT ECT BUT WHEN THE BILL COME AND IT SHOWS THAT YOUR BEING BILLED THE FULL PRICE AND NOT WHAT THE SPECIAL WAS AND CONTRACT SAYS. YOU BROKE THE TERMS OF YOUR CONTRACT BY OVER CHARGING US. FIX IT OR ILL GO LAY CHARGES AGAINST MTN AND ITS DIRECTORS. I HAD IT WITH MTN
i EXPECT a reply from management ASAP
HS
Henry S's update12 Dec 2016, 11:02
Reviewer Update
Good day
Here we go again . Sins our last complaint it went ok for a month or 2 and then you started overcharging us agian. We had this befor that we got the contract special at R1299. Again you over charge the R1299 with R200. Even when my wife phoned the billing department and got a COMMITMENT that they will correct it, and after 3 months of fighting it still has not been Corrected. and this is now the second year we have been fighting about it. YOU PUT THE SPECIALS ON THAT R1299 TOP CONTRACT ECT BUT WHEN THE BILL COME AND IT SHOWS THAT YOUR BEING BILLED THE FULL PRICE AND NOT WHAT THE SPECIAL WAS AND CONTRACT SAYS. YOU BROKE THE TERMS OF YOUR CONTRACT BY OVER CHARGING US. FIX IT OR ILL GO LAY CHARGES AGAINST MTN AND ITS DIRECTORS. I HAD IT WITH MTN
i EXPECT a reply from management ASAP