REQ:*** - follow up

Dear all<br> I have since waiting for my query to be resolved to this date nothong as happened. I demand to know when am I getting my money back, Regards, Lungi<br> <br> Hello lungie0816,<br> Thank you for post.<br> Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.<br> Kindly note that the matter has been investigated and a credit will be processed on your MTN account. Thereafter, a refund will be requested.<br> We sincerely hope that we are able to restore your faith in us.<br> Kind regards<br> Farhaana<br> REQ:*** <br> <br> Dear all, my contract was upgraded without my concern in May in Deipsloot, I have reported the May, aster numerous calls, it eventually cancelled as I had requested. i was however billed R672.96 in June. I also queried that in July requesting for a refund, First I was told that it was paid which was not the case, I was again told it was sent to Billing and i will be called in 5 days that did not happen again, I called again it