REQ:***
Hi Tim,<br> Since MTN have acknowledged that they have de*****ed me of carry over airtime as per the beginning of my contract,As you saw for the past 6 - 8 months this has not happened.Please advise when this will be rectified it has been several weeks since you have acknowledged fault,and I still have not heard from any representative of MTN as always MTN absolves themselves from all faults.<br> Regards<br> Keith
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MTN South Africa's replyOfficial
17 Sept 2015, 11:13Hello vogie14,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that as per findings after the investigations, you've always been provisioned correctly, there is no refund to be allocated. For more information on this you can contact 808 ref ***.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that as per findings after the investigations, you've always been provisioned correctly, there is no refund to be allocated. For more information on this you can contact 808 ref ***.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Best regards,
MTN South Africa's reply17 Sept 2015, 11:13
Official
Hello vogie14,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that as per findings after the investigations, you've always been provisioned correctly, there is no refund to be allocated. For more information on this you can contact 808 ref ***.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that as per findings after the investigations, you've always been provisioned correctly, there is no refund to be allocated. For more information on this you can contact 808 ref ***.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Best regards,