DS
Denzil S
1 reviews | Active since Jul 2015
17 Aug 2015, 14:27
REQ:***
My previous unresolved issue refers.<br> <br> I received an email requesting me to go to a branch. why can't this matter be resolved via written communication? Staff members cannot properly deal with inquiry issues as can be seen from the many complaints on this platform. Also, this morning I noticed you submitted a debit order of R7287.14 from my bank account. Are you being serious? That after I requested via your customer care to not submit further debit orders since I do not have that kind of money. Further I requested a revised amount which I am prepared to pay and still await your response to that. How can you just instate a debit order after I requested over a year ago that my limit be set to an amount under R1,000 per month which never happened?
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MTN South Africa's replyOfficial
09 Sept 2015, 15:25Hello Ashlan1610,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly respond to the email we have sent you.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Warm Regards
Ntebaleng
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly respond to the email we have sent you.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Warm Regards
Ntebaleng
REQ:***
Best regards,
MTN South Africa's reply09 Sept 2015, 15:25
Official
Hello Ashlan1610,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly respond to the email we have sent you.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Warm Regards
Ntebaleng
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly respond to the email we have sent you.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Warm Regards
Ntebaleng
REQ:***
Best regards,