MG
Marike G
1 reviews | Active since Jul 2015
28 Jul 2015, 14:26
REQ:***
REFERENCE REQ:*** on 4 July 2015 a response between 3-5 days were promised. 24 days have passed and no response?
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Replies (1)
MTN South Africa's replyOfficial
07 Aug 2015, 10:49Hello Marike.G,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that our billing department have been experiencing a backlog of queries, please bear with us. The data validation query is still pending with our billing department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that our billing department have been experiencing a backlog of queries, please bear with us. The data validation query is still pending with our billing department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply07 Aug 2015, 10:49
Official
Hello Marike.G,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that our billing department have been experiencing a backlog of queries, please bear with us. The data validation query is still pending with our billing department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that our billing department have been experiencing a backlog of queries, please bear with us. The data validation query is still pending with our billing department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,