REQ ***: still no communication back

Item: MTN South Africa
Rating: 2
Author: Cindy C

I complained about being charged for a contract that I do not have and on helli peter a week ago, the response was that the regional office would contact me. A week later and not even a phone call. I believe that I should provide MTN with a case number from the police station for theft within the next week.

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

04 Jun 2015, 14:14

Hello ChettyC,

Thank you for your post,

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

The matter has been escalated to our Revenue Assurance department for urgent attention and to contact you directly with feedback and a way forward.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Lungi
REQ:***

MTN South Africa's reply04 Jun 2015, 14:14

Official