REQ: *** - Account still being charged

Item: MTN South Africa
Rating: 2
Author: Henk T

Hi Lorraine, The Data Bundle account (on the statement MTN SP K******) still being charged is under the cell phone number *** (should be in your system). It has been taking for so long, please cancel the contract! Henk

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Replies (1)

MTN South Africa's replyOfficial

15 May 2015, 15:54

Hello Annie&Henk,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the billing management team for charges incurred.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Best regards
Mantoa
REQ:***

MTN South Africa's reply15 May 2015, 15:54

Official