JD
Jean-Marie Delport
1 reviews | Active since Dec 2014
13 Feb 2015, 11:41
REQ: *** - No response from MTN
Hi<br> <br> After posting a complaint on Hello Peter, MTN FINALLY responded via email to an account query. However, I would like to take up the discussion with a consultant and after having sent an email in Dec 2014 I still have had no response. I have tried calling this person, but I only get through to a call center who cannot transfer me.<br> <br> Can someone from MTN please PHONE me on *** regarding REQ: *** because hiding behind an email is leaving me even more frustrated and disappointed with MTN's poor service. <br> <br> Thanks and regards<br> <br> Jean-Marie<br> <br>
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MTN South Africa's replyOfficial
25 Feb 2015, 13:22Hello JMDelport,
We are truly sorry for any inconvenience caused and for the delayed response.
We have requested the Billing Administrator who initially dealt with the request to contact you and assist with your concerns. She will be able to give you a breakdown of how the charges were calculated and explain how the call data records work.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response.
We have requested the Billing Administrator who initially dealt with the request to contact you and assist with your concerns. She will be able to give you a breakdown of how the charges were calculated and explain how the call data records work.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply25 Feb 2015, 13:22
Official
Hello JMDelport,
We are truly sorry for any inconvenience caused and for the delayed response.
We have requested the Billing Administrator who initially dealt with the request to contact you and assist with your concerns. She will be able to give you a breakdown of how the charges were calculated and explain how the call data records work.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response.
We have requested the Billing Administrator who initially dealt with the request to contact you and assist with your concerns. She will be able to give you a breakdown of how the charges were calculated and explain how the call data records work.
Regards
Tim
MTN Complaints Management Team: REQ:***