Repugnant service from MTN

I have been a loyal MTN customer for many years and have encouraged many friends and family members to join the network due to the excellent service I have received in the past.

This has changed after my most recent experience, which is a great source of frustration that I wish to be rid of.

It took me 6 visits to a MTN store to get a contract for the S10. This was mainly due to MTN staff being unable to perform a number port from Cell C to MTN. No communication about the status of my application was received. Eventually I completed the SIM port in my own capacity, after which MTN could process the contract application, which still took a number of days to complete (is this normal?).

My latest gripe is that I have not received the data advertised with the contract. The contract was purchased on 27 March 2019. I have raised this issue with MTN customer services as well as in-store. The reference number: 1- ********** 1790 Contract cellphone number: **********

MTN have provided a time frame of 48 to 72 hours for resolution. It has not been resolved.

I have followed MTN's processes and have been more than lenient with the time I've allowed MTN to rectify this.

I will be submitting a formal complaint to ICASA.

If this is not resolved in the next 24 hours, I will be instructing my bank to stop the debit order payment for the contract due to MTN not fulfilling their side.