PvdW
Pieter van der Westhuizen

1 reviews | Active since May 2015

18 May 2015, 11:24

Reptitive Pay as you go data bundles

Be extremely cautious when buying repetitive data bundles that must be supp**** on a monthly bases for 6 months or longer.<br> I purchased a 6 month bundle to be given to me on a monthly bases. After 4 moths they just stopped supplying.<br> As it was impossible to report it on their automated dial in line I sent them e-mails. This was answered giving me a ref. no the first time and stating that it was passed on to the correct department for resolving. After a period of 3 day's with no results, I tried again mentioning the ref. no to only get a message that the ref. no is closed.<br> No response after that was received - 6 days overdue.<br> Rather only buy one's off short term data bundles as communication when experiencing trouble with MTN is non existent.<br>

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Replies (1)
MTN South Africa
MTN South Africa's reply19 May 2015, 09:19
Official
Hello pieter48,

Thank you for your post.

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
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