Reported ***** on my account but still no feedback

My contract ended in October last year, when I went to cancel it in November at the Woodmead MTN, I was told that there were ********** upgrades. When I asked where the upgrades happened, I was told that they don't see which was strange because I assume that someone should authorised such transactions.<br> Nothing was done to help me with this I went back again now carrying the affidavit that they had requested on 19 January and till today I have not received any feedback.<br> I have called MTN numerous time with absolutely no assistance. My account bill is now at R20000, they have not sorted out the ***** or even contacted me on the progress of my account.<br> I am stuck with a phone I got in 2013.Now you don't even want to release my 082 number so that I can port it back to Vodacom. I app**** for my number to be converted to prepaid and I was told that I will get it in 2017, but the upgrade was **********, why must I be crucified and why doesn't MTN give me feedback on the case.<br> I am really tired,I just want you to give me feedback on the ***** case and release my no.What was worse is the agent told me the the shop where I reported the ***** is where the upgrade happened and they **** to me