CD
COENRAAD D
1 reviews | Active since Jun 2015
09 Jun 2015, 14:35
REPORT ****** PHONE AND NEVER STOP IT
Hi <br> please help on 3 may 2014 at about 18.30 a smash and grab happen in Pretoria central town . Our phone was ****** and my wife was injured on the spot . we phone threw to Mtn and what a hassel to get threw to stop the phone luckily at 20.49 we get threw to stop the phone .Now we sit with a account of R22190.00 they never stop the phone. I am loyal customer for the last 15 years so please help .For the last year every month they sent it to the ***** department and we never get any answers. We are now ready for upgrade again but to battle like this is not worth it.<br> <br> <br>
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MTN South Africa's replyOfficial
15 Jun 2015, 10:38Hello klipkrans1,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply15 Jun 2015, 10:38
Official
Hello klipkrans1,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***