report on cellphone

Its always management this and that!!!...and how can you ask me about the where about of my cellphone last friday when I call in to ask I just had to give my cellphone number *** and they were quick to say itd been quarantine now how difficult can it be for you as management???are you even doing anything about the problem or just responding for the sake of it????...I took the cellphone in to your branch in cape town on the 19/11/2014 but only reach your repair centre the 6 december 2014 dont know why it took so long??...the last time I spoke to some person Lerato she gave me this reference number ***???..hopefully now you will be able to get closure to find my cellphone so that I can get it back!!???will I ever get my cellphone back??..or isit that its taken back after paying two years for it??is that how your service work towards your customers???? My imei number is ***....i hope to find closure from you soon??? Why cant management contact me personally and explain the delay??***