CD
Clarence D
1 reviews | Active since Dec 2014
22 Mar 2016, 17:40
Reply on complaint failure
Hi logged a complaint about the service I'm receiving from MTN about porting to Vodacom and have acknowledged the error on my side,but there solution is a reply on my formal complaint with attitude and not a solution.Vodacom has made effort but not MTN.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
23 Mar 2016, 07:38Hello clarencedelease,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our Porting department to assist with the porting out. A call back will be done during the course of today .
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our Porting department to assist with the porting out. A call back will be done during the course of today .
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
MTN South Africa's reply23 Mar 2016, 07:38
Official
Hello clarencedelease,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our Porting department to assist with the porting out. A call back will be done during the course of today .
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our Porting department to assist with the porting out. A call back will be done during the course of today .
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,