reply from MTN was good, but action not taken.

Dear Ms. Farhaana, I asume you are the person that has called me about the consistend problem. as we agreed on the phone i would send all the correspondence between MTN and myself, but still did not receive your email adress as needed. the people at the customer care desk do NOT know anything, and just respond to the message you write in the mail, without reading a word?????? again after sending them a message with the refference number, all they tell you that they need more info like the ref no mentioned in the subject line. So I send them all the numbers I have tel no,ref no, ID no, contact no, and stiil they reply with an answer that doesnt even come close to what you ask. the contract has been closed, since again the whole contract sum is debeted from my account?????? so if you would like to call again you are welkom, since customer care is a total ****up with uninterested employees.<br> <br> Subject: RE: Reference Number: *** [#***5] perhaps you can first take a look ate the record.