jP
justin P
1 reviews | Active since Jul 2011
14 Dec 2015, 11:13
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I recently did an upgrade and part of the deal was 30gbs shared over 3 months. It took me nearly a week to get it as they did not load it and the call centre agents were not helpful at all. Now all of a sudden after a month my data has been taken away and call centre agents can't help and the supervisor doesn't respond to emails. This is very frustrating as not it's cost me more money on airtime for something that was offered in the contract
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MTN South Africa's replyOfficial
17 Dec 2015, 12:52Hello justinbp,
We are truly sorry for the inconvenience caused and for the breakdown in service.
We can confirm tha the data bundle activation was not done immediately, however the bundle was reactivated (REQ:***).
Kindly note there was 3 different 30GB data bundle promotions throughout the month of October 2015. The option you were activated on was for the period of 30 days from the date of activation.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service.
We can confirm tha the data bundle activation was not done immediately, however the bundle was reactivated (REQ:***).
Kindly note there was 3 different 30GB data bundle promotions throughout the month of October 2015. The option you were activated on was for the period of 30 days from the date of activation.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply17 Dec 2015, 12:52
Official
Hello justinbp,
We are truly sorry for the inconvenience caused and for the breakdown in service.
We can confirm tha the data bundle activation was not done immediately, however the bundle was reactivated (REQ:***).
Kindly note there was 3 different 30GB data bundle promotions throughout the month of October 2015. The option you were activated on was for the period of 30 days from the date of activation.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service.
We can confirm tha the data bundle activation was not done immediately, however the bundle was reactivated (REQ:***).
Kindly note there was 3 different 30GB data bundle promotions throughout the month of October 2015. The option you were activated on was for the period of 30 days from the date of activation.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,