Replacement of cellphone taking too long

<p>My husband bought a contract phone for me at MYN and insured it with them..I got ****** last week Thursday and I reported the incident to the Police and also blocked my phone..MTN is now telling me that it will take 3 to 4 weeks to replace my phone.I don't understand why it should take this long to replace a phone,it's not like it is damaged and has to go for assessments and than be repaired..If replacing a lost phone take a month than it means repairing a damaged phone takes more than that and to me it is ridiculous..I am honestly just waiting to get the phone and cancel my insurance with MTN...I was even helped by a rude lady who didn't assist with a sim swap but **** that she has done it..Had to go back to the store after 2 day and not even an apology and now I have to wait a month for another phone </p>