replacement of a I phone 6 64 gig that I cannot ge

on the 18/05/2015 I handed in a faulty I phone 6 64 gig space grey IMEI no: ***<br> at the above branch to be repaired or replace. collection request no: M-***.<br> on 19/06/2015 I received a email from Thato Modise from HVRC contact centre agent that the the warranty assessment has been approved and collection no COL*** and that I could collect the phone from where I bought it. The phone was bought from Mtn Direct and they should have delivered it to my address.<br> I am still waiting and Mtn wonderboom says it not there problem although they took the phone in.<br> I got in contact with Nhalanhla Nkabinde and she promised to sort out the problem with no availed.<br> her contact details is as follows : [Email Removed] *** or ***.