Replace phone not replaced after 4 weeks

Item: MTN South Africa
Rating: 1
Author: Alicia A

I recently upgraded and the phone was faulty. I returned the phone to the store where I upgraded for the device to be replaced/repaired as it is under warranty. I was informed that it will take +/-3 weeks. I have not received any feedback from the store unless I call and request an update. Last week the consultant from the store advised the device will be replaced with a new one and that they do not have stock but stock from head office was ordered and I should receive my device by Fri 8/02/2019. To date no update, and it's now 4 weeks.

Helpful (0)

Replies (5)

MTN South Africa's replyOfficial

14 Feb 2019, 09:21

Good day Vernon Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. I have tried to contact you this morning however I’m getting to your voicemail. I will contact the store and provide feedback. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm regards Roanne Juggannadh
Complaints Management Team

Best regards,

MTN South Africa's reply14 Feb 2019, 09:21

Official

Best regards,

Alicia A's updateReviewer Update

14 Feb 2019, 09:36

Good day Roanne My number will be off, on voice mail, as I do not have a phone. You may contact me on my landline, *** in need. Thank you for your response.

Alicia A's update14 Feb 2019, 09:36

Reviewer Update

Good day Roanne My number will be off, on voice mail, as I do not have a phone. You may contact me on my landline, *** in need. Thank you for your response.

MTN South Africa's replyOfficial

14 Feb 2019, 09:40

Thank you will do.

Best regards,

MTN South Africa's reply14 Feb 2019, 09:40

Official

Thank you will do.

Best regards,

MTN South Africa's replyOfficial

14 Feb 2019, 09:54

Hi Vernon

I spoke to Luthando at the store, your device arrived yesterday.She will contact you shortly .

Thanks
Roanne

Best regards,

MTN South Africa's reply14 Feb 2019, 09:54

Official

Hi Vernon

I spoke to Luthando at the store, your device arrived yesterday.She will contact you shortly .

Thanks
Roanne

Best regards,

Alicia A's updateReviewer Update

14 Feb 2019, 09:58

Thank you. That's very strange, because I went to the store yesterday evening, and a male consultant said the device has not yet arrived. But thank you for all your assistance.

Alicia A's update14 Feb 2019, 09:58

Reviewer Update

Thank you. That's very strange, because I went to the store yesterday evening, and a male consultant said the device has not yet arrived. But thank you for all your assistance.