MK
Mark K
1 reviews | Active since Jul 2018
29 Jul 2018, 08:44
Repeated poor service
I have repeatedly had poor service in getting my companies 5x 3G ****ols to work. 3 of them were corrected by activating the fica, one I had to return a second time to get it activated. I was told each time that it will take between 2 and 24 hours to be active. The last time with 2 additional ****ols, after they were fica confirmed are still not working. The issue I have is we pay our monthly account but have no data access for our employees to use when required for business purposes. It takes time for us to resolve and costs us to go to the shop and engage with the experts who do not deliver the required professional services any business should receive first time round.
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Replies (2)
MTN South Africa's replyOfficial
30 Jul 2018, 21:59Thank you for your post.
We sincere apologized for any inconvenience incurred.
No business account details provided for the complaint. Please contact our Business department for assistance, 809 from MTN sim card to assist you online with feedback and solution.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply30 Jul 2018, 21:59
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
No business account details provided for the complaint. Please contact our Business department for assistance, 809 from MTN sim card to assist you online with feedback and solution.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MK
Mark K's updateReviewer Update
31 Jul 2018, 12:02Thank you for your reply. I stated my company name which should be easy to track. Company name is Refractory and Metallurgical Solutions Pty Ltd. Again I have to waste valuable time in resolving this matter. Will I get a rebate on all the months this service has not been working? Surely if you value our business MTN will offer some kind of repayment for a service that should work the minute one purchases a fast link device. I will get all the facts together to pursue. Regards Mark Kruger
MK
Mark K's update31 Jul 2018, 12:02
Reviewer Update
Thank you for your reply. I stated my company name which should be easy to track. Company name is Refractory and Metallurgical Solutions Pty Ltd. Again I have to waste valuable time in resolving this matter. Will I get a rebate on all the months this service has not been working? Surely if you value our business MTN will offer some kind of repayment for a service that should work the minute one purchases a fast link device. I will get all the facts together to pursue. Regards Mark Kruger