Repeated Failure to Cancel MTN Home Router Contract Within Cooling-Off Period

Repeated Failure to Cancel MTN Home Router Contract Within Cooling-Off Period I would like to formally lodge a complaint regarding my MTN Home Router package. In November 2025, I signed up for an MTN Home Router package. From the day the router was delivered, I experienced ongoing problems getting it connected. As a result, I contacted MTN numerous times for technical assistance and to request cancellation of the service. I request that MTN check the call records, as these calls were made within the 10-day cooling-off period. During these calls, I was repeatedly advised to take the router to an MTN store to cancel the contract. When I went to the store, the consultant informed me that they could not cancel the contract in store and that I needed to phone MTN to have it cancelled online. When I phoned MTN again, I was once more told to return to the store. This back-and-forth continued with no resolution, despite my clear and repeated requests to cancel. Eventually, I handed the router back, and one MTN consultant confirmed that the device is in the MTN warehouse. Despite this confirmation, the contract has still not been cancelled, and I continue to receive SMS notifications stating that my bundle has been reloaded. This situation is unacceptable. I followed all the instructions provided by MTN staff, attempted to cancel within the legally allowed cooling-off period, and returned the device as instructed. In addition, I have experienced poor and rude service from some telephonic consultants during this process, which has only added to the frustration.