Repeat unanswered complain

07 Jul 2025 at 09:56 Unfair Treatment i have 2 Contracts with MTN one for Router, 1 for Cellphone, all supposed to be on debit order, i emailed in on 29 Feb because i was worried as my cellphone contract was not appearing on debit order and was assisted by Maphefo Phokungwane, she advised error made on MTN side i was i dentified as cash payer, but i was never informed of such, so she said i must call in and ask for debit order to be reinstated, i called, but was now told to speak to collectios to assist me , they also didnt , i was referred to Legal who also didnt assist me, i then decided to atleast pay cash montlhy , mind due the sim card in question is still blocked, but iv been paying anyway. now i went to the Branch because i wanted to change my Router Contract address , i was told im blocked because of the cellphone contract, please advice how does 2 different contracts affect each other and i have been trying to resort the Cellphone contract issue, of which error was done by MTN not me, now im being punished on the Router that i pay on time every month. below is email response from the Consultant that assisted me. Can MTN please own up and allow me to make changes on the Router i pay for and the Cellphone Contract issue, they where at fault but im punished for the mistake they need, i would rather be released from both the contracts if i will be treated like this;---------- Forwarded message --------- From: Motsumi 29 <***********> Date: Thu, 20 Mar 2025, 11:04 Subject: Re: **********082 To: <***********>

Good day I'm not getting any assistance I called 083135 and they couldn't help and transfered me to collections also they say I must pay eft or in store I don't understand how can't I be helped since error was on your system Pls advice how we can resolve this please.

On Wed, 05 Mar 2025, 13:38 Motsumi 29, <***********> wrote: good Day

Wil do so and ask for activation of Debit order. iv asked for copy of the contract, can i have it please.

On Wed, 5 Mar 2025 at 11:53, cim_legal <***********> wrote: Good day, Thank you for the email.

Please note that a technical error on our side caused the system to automatically change your payment method from debit order to cash. We sincerely apologize for any inconvenience this may have caused.

To reinstate your debit order, please contact 083 135 for further assistance.

Should you need any further clarification, feel free to reach out.

Kind regards, Maphefo Phokungwane