REPEAT CHARGES FOR NON EXISTENT SIM

Item: MTN South Africa
Rating: 2
Author: chris W

In January 2015 I reported to MTN that they were billing me for a sim card I had never got from their predecessor (NASHUA MOBILE). NASHUA had been billing me since January 2014 for a sim card / data bundle that was never sent. That much is now agreed. But every month I still get an MTN account for R105.00 and it is debited to my account. Every month I email and complain (you can't complain to the call centre about an account - no such functionality, I spent many unhappy hours to MTN). And nothing happens. I just got my August 2015 \invoice"and I have been billed R105.00 yet again and my account has been debited yet again. The MTN reference in N***."""

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

22 Aug 2015, 12:34

Hello chrisw,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.

Best regards
Mantoa
REQ:***

Best regards,

MTN South Africa's reply22 Aug 2015, 12:34

Official

Best regards,

REPEAT CHARGES FOR NON EXISTENT SIM

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