Repeat bad connectivity and ****ty MTN service!!!

Dear MTN, my family and I have been calling your customer service department numerous times this weekend regarding loss of connectivity in the Brighton Beach, Bluff, Durban. Upon speaking to your customer services on numerous occasions we finally realized that your Customer service department is unable to manage connectivity issues, which is quiet ironic because that core function of your business is to keep people connected. We are now told that we have to call your coverage department which operates from Monday through Friday which really ****es me off because we have multiple contracts with your organization for years now, so please note that we have a f#$king connectivity issue and not a coverage issue. Normally, our connectivity is amazingly great but loadshedding is wreaking havoc and if you MTN want to retain Customers than I suggest u pay closer attention or else I (like many others) will go the fiber route and run out all MTN devices we have at home currently. hopefully you will address this issue so that we done have this same issue every month. And more important, IMPROVE YOUR CUSTOMER SERVICE, at least act like you give a **** instead of leaving your customers in hopeless situations, unable to act I'm case of emergencies.