Hellopeter
Share Your Experience
cV
colin V

1 reviews | Active since Jul 2011

22 Jun 2019, 08:29

Repaying loyalty with increase after a few months of new contract!

Whilst MTN are fully entitled contractually to increase my monthly fees, I feel that this was not highlighted to me when I recently renewed my contract after many years I have investigated ways of getting out of this contract but it would be very costly I will definitely need to not renew my contract in 24 months In that way MTN will know how I feel about their antics

0
Replies (4)
MTN South Africa
MTN South Africa's reply24 Jun 2019, 08:43
Official
Good Day Colin

Thank you for your post.

Please accept our apologies for any inconvenience caused.

As per our telephonic conversation, kindly be advised that there has been a price increase on your contract subscription fee, however upon checking your recent invoice we noticed that there was no monthly service fee discount allocated to this month's invoice. 

Please note that a request has been logged with our billing department as per reference number *** so they could investigate this further and we will revert to you with feedback.
 
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
   
Warm Regards
Brendah Langa
Complaints Management team 

cV
colin V's update24 Jun 2019, 09:09
Reviewer Update
Thank you for the call Brenda - appreciate! I look forward to a positive response
cV
colin V's update26 Jun 2019, 11:46
Reviewer Update
Hi Brenda
Any feedback?
cV
colin V's update28 Jun 2019, 11:47
Reviewer Update
Hi Brenda
Many thanks for your assistance in finagling this mater- much appreciated!