1 reviews | Active since Jul 2011
Repars,Servicing,Incorrect Billing, uncalled contr
Good day<br> <br> I really must express my disappointment with MTN and the lack of service that I'm constantly getting.<br> <br> Issue 1 - MTN contract not cancelled as instructed on 083 ***.<br> <br> Please see below is an e-mail communication that I sent to cancel my initial contract you with MTN on my mobile number ***.<br> Needless to say the contract was due to expire/upgrade on Sept 25th and I requested to cancel. To date, the contract is not cancelled. A debit order of R308.25 went off my account on 30th November with reference numbers MTN SP N******. This is the same reference that was used for my debits on this old contract which is SUPPOSED TO BE CANCELLED BUT IT'S NOT. This was not authorised. <br> <br> Issue 2 - MTN new iPhone 6 S 16GB contract - Faulty device on mobile number ***.<br> After putting an application at Jacqueline Mall (Randhart Alberton) *** for an iphone 6S 16GB @ R349 p/m, I took delivery of the phone on the 11 November 2015. The device is not responding as normal.<br> The battery life does even last 3 hours. My app store does not load, I cannot go to any websites, my iTunes stores does not load. The phone is not responsive.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised the number:***, has been already reverted to pre-paid when checked. The repair of handset can be done at store level with proof of purchase as the store consultant will advise a mandatory Inspection fee of R330.00 to have the device accessed.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised the number:***, has been already reverted to pre-paid when checked. The repair of handset can be done at store level with proof of purchase as the store consultant will advise a mandatory Inspection fee of R330.00 to have the device accessed.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.