JMvH
Jeanne Marie van Heerden
1 reviews | Active since Sept 2015
12 Nov 2015, 11:40
Repairs with no feedback
I've logged the following request REQ:*** on the 6th November - it is now the 12 November, still with no feedback and handset hasn't been picked up form the site?<br> This is extremely bad service being received from MTN lately since all services have been moved from the Western Cape Business Section. Distell Reps need their handsets as this is a critical component to your job function.
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MTN South Africa's replyOfficial
13 Nov 2015, 09:35Hello jmvanheerden31,
We do apologize for the delay with the matter being resolved.
We see that Samson has been in contact with you and provided you with the collection details for RTT to collect the device.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for the delay with the matter being resolved.
We see that Samson has been in contact with you and provided you with the collection details for RTT to collect the device.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply13 Nov 2015, 09:35
Official
Hello jmvanheerden31,
We do apologize for the delay with the matter being resolved.
We see that Samson has been in contact with you and provided you with the collection details for RTT to collect the device.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for the delay with the matter being resolved.
We see that Samson has been in contact with you and provided you with the collection details for RTT to collect the device.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,