MR
Michael R
1 reviews | Active since Aug 2012
09 Mar 2015, 10:46
REPAIRS TAKE TOO LONG!
I handed in my Samsung S4 to the MTN Benmore branch for repairs on the 15th of Feb as the phone wouldn't charge. The guy there told me it would take 14 working days to fix. I went back to the store today to find out that the repairs centre need a proof of purchase to complete repairs. I was not contacted , nor was the Benmore branch. And for some reason they cannot find proof of this as it migrated over from Nashua. I find 14 working days to be ridiculously long to fix a phone, and now it seems I will have to wait even longer! Poor service from MTN! Really dissapointed
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MTN South Africa's replyOfficial
12 Mar 2015, 12:33Hello Roodogg82,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Would you please respond to the email that has been sent to you with the requested information. Once received, we will forward to our technical team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Would you please respond to the email that has been sent to you with the requested information. Once received, we will forward to our technical team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply12 Mar 2015, 12:33
Official
Hello Roodogg82,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Would you please respond to the email that has been sent to you with the requested information. Once received, we will forward to our technical team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Would you please respond to the email that has been sent to you with the requested information. Once received, we will forward to our technical team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,