Repairs / Servicing / Replacement

The repair center received my iPhone 5 phone for repairs and I was told I would receive an sms with the quotation. I never received an sms, I had to call in to get it. Upon calling in, I was given a quotation of R3600 which I declined, because the agent could not tell me what was wrong with the phone.<br> <br> I declined the quote and paid the R330 that was required on the 5th February 2015. The proof of payment was sent through to [Email Removed] and a Phaphamang Nene confirmed receipt.<br> BUT to date, the payment has not been allocated and my phone has not been sent back to me.<br> Every time I call the call center, I am told my query is being escalated but nothing ever comes of it.<br> <br> All I want is my phone sent back to me as I have paid the required R330.<br> <br> <br>