RN
ROSHELA N
1 reviews | Active since Jun 2015
21 Jun 2015, 18:55
Repairs on Sony Xperia Z3
I had taken a contract from MTN in December 2015 for a Sony Experia Z3. In March my phone fell and the screen cracked. I took it in to replace the screen. MTN took my phone and sent it to their technician who returned my phone after a few months without replacing the screen but causing more damage to my phone. I repeatedly went to MTN to ask them to please send my phone back to be repaired, they refused to help.<br> Damage caused by technician: 1) IC component damaged <br> 2 ) Phone not responding at all<br>
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MTN South Africa's replyOfficial
23 Jun 2015, 13:47Hello Rosh2222,
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We have now escalated your complaint to the management team within our High Volume Repair Centre. We will need to check the pictures of the device before it was repaired and after it was repaired to determine exactly what was done to the device.
We've requested that you be contacted directly with feedback of the investigation.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We have now escalated your complaint to the management team within our High Volume Repair Centre. We will need to check the pictures of the device before it was repaired and after it was repaired to determine exactly what was done to the device.
We've requested that you be contacted directly with feedback of the investigation.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply23 Jun 2015, 13:47
Official
Hello Rosh2222,
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We have now escalated your complaint to the management team within our High Volume Repair Centre. We will need to check the pictures of the device before it was repaired and after it was repaired to determine exactly what was done to the device.
We've requested that you be contacted directly with feedback of the investigation.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We have now escalated your complaint to the management team within our High Volume Repair Centre. We will need to check the pictures of the device before it was repaired and after it was repaired to determine exactly what was done to the device.
We've requested that you be contacted directly with feedback of the investigation.
Regards
Tim
MTN Complaints Management Team: REQ:***