1 reviews | Active since Mar 2016
Repairs not done in specified time
My phone was checked in on 26/02/2016 due to a manufacturing error. Joseph, the consultant said I would have my phone back within 5-7 working days. This did not happened. Since the phone was booked in, not once did I receive any confirmation of the progress. Bad customer service. I went to MTN [Cape Gate] on 03/03/2016 to enquire the status of my phone. They did not even try to phone and find out, just told me they will contact me when it arrives at the store. I phoned the repair centre myself this morning and they confirmed that they are still waiting for parts. What happened to 5-7 working days. I think this is unfair as a customer to be treated like this and not being updated and been **** too. IMEI ***
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We apologize for the delayed response and for any inconvenience incurred.
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Siphumezo
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Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We will engage with the relevant department dealing with these matters for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***